FAQs

General
  Do I need to finish a program all in one sitting?
  Do I need to use the same computer to access the program?
  Can I pay by any other method besides using a credit card?
  How long do I have to finish the course(s) that I have enrolled in?
  Are you able to provide customized online training?
  Can I fail the course?

General

Do I need to finish a program all in one sitting?

No. The system will remember the last chapter you completed and start you there the next time you login.
Back to Top

Do I need to use the same computer to access the program?

No. You can access your account from any computer that has an Internet connection 24/7.
Back to Top

Can I pay by any other method besides using a credit card?

Yes. We accept cheques or money orders as well. If you prefer to use this method of payment you will have to first call our toll free number (800) 948-4267 (Toll free only for Nova Scotia residents) to get your username and password to access the course(s) as well as make arrangements to mail in your payment.
Back to Top

How long do I have to finish the course(s) that I have enrolled in?

There is no expiry to access the course(s) until completion.
Back to Top

Are you able to provide customized online training?

Yes, for larger groups, we are able to customize online course content to suit the specific needs of a particular organization.
Back to Top

Can I fail the course?

The course is set up as a self paced training course. Participants are challenged to complete eight modules within the course. Each module has a testing component which requires the participant to get 100% of the test questions correct. If the participant does not get 100%, they are asked to review the material within the module again and then re-challenge the module test. There is no limit to the number of challenges to each module test. Therefore there is no way to fail the course.
Back to Top